COVID-19 secure operating plan

In line with the Health and Safety Executive (HSE) guidance for Estate Agents here is our NEW

'COVID-19 secure operating plan’

Which we have put in place to continue to keep all clients and staff safe:

1: We will operate in accordance with government guidance at all times and take all reasonable steps to protect our team and our customers and have in place measure to help prevent the spreading of the Covid-19 virus.

2: Our office will be open, but at times we will restrict numbers entering to ensure social distancing can take place.

3: We support the guidance that face coverings should be worn when in any enclosed/indoor setting with people who you are not normally with.

4: We will have hand sanitizer at appropriate points in office for use by staff and visitors.

5: In the office and on appointments we will take all reasonable steps to ensure social distancing is maintained.

6: We will not permit any face-to-face meeting to take place in any case where any party has been advised to self-isolate or is awaiting Covid-19 test results.

7: We will ensure our offices are well ventilated at all times and that our team has access to regular hand washing facilities.

8: We will recommend virtual appointments as a first option to reduce the level of face-to-face contact.

9: We will issue digital information and communication where possible.

10: We will retain your information should this be needed for any NHS test and trace purposes.

11: Where viewing/market appraisal appointments are undertaken we will open all internal doors to restrict ‘touching’ of surfaces.

12: For property viewings we will request that the number of people attending the viewing is kept to a minimum.

13: We have maintained a flexible working pattern allowing our teams to work from home where they can and where they are able to do so. This may be on a fixed basis or as and when required, so whilst you may not ‘see’ us all the time in the office, we want to re-assure you we are still here, still offering all of our services but from the safety of our homes.

14: If our own teams are working in the office then they will take a COVID-19 lateral test to identify any early signs of a potential issue, even if they are not showing any symptoms.

15: We have a dedicated COVID-19 responsible person who should be the first point of contact for any COVID-19 related queries.

16: We reserve the right to amend these procedures at short notice depending on Government advice at the time.